The Warwickshire police in central England gave no further details on its twitter feed but posts on social media suggested there was a gunman who had taken hostages at the complex which includes a cinema and a bowling alley.
Pictures on Twitter showed several police cars near the complex and local media reported that roads leading to it had been closed off.
Broadcaster Sky News cited an eyewitness from a nearby restaurant who said people at the scene were told of a hostage-taking incident and the restaurant was in lockdown.
Police announced hours later that the incident was not connected to "terrorist activities".
"We got notification that someone had a shotgun inside the bowling alley," the witness, Sarah Fleming, told Sky News. "Then we had notification from the police that he actually had hostages.
"Everyone has been a bit up in the air, don’t know what’s going on," Fleming said. "Everyone is a little bit scared at the minute."
Another witness from the same restaurant, Carl Lenton, described "quite scary" situation unfolding outside.
"There were police cars arriving, there was a helicopter, police dogs, armed police stood all around the bowling alley, around the outside of it," Lenton said.
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